Shipping & Returns

All our jewellery is beautifully presented and carefully packed to ensure it arrives in perfect condition.  We use Royal Mail and DHL and aim to dispatch orders within 24-48 hours of receipt.

Antique & vintage rings in boxes surrounded by flowers

Shipping Rates, Delivery times & Customs

We handle shipping, customs, and paperwork differently depending on your location to ensure your items arrive safely, legally, and as quickly as possible. 

  • Orders Under £100
    UK:  Free Royal Mail Tracked & Signed delivery (24–48 hours).
    Outside UK:  £15.00 flat rate per order via Royal Mail Tracked & Signed (5–10 days).

  • Orders Over £100 
    Free worldwide shipping via Royal Mail or DHL (assigned at our discretion).
    PO Boxes:  Please note we cannot ship to PO Boxes outside the UK.

🇬🇧 United Kingdom Orders
Service:  Shipped via Royal Mail 24–48hr Tracked or Special Next Business Day delivery (assigned at our discretion).

🇺🇸 US Orders (Delivered Duty Paid - DDP)

Duty & Taxes:

  • Antique Items (100+ Years Old): Qualify for duty-free entry into the USA. No extra duties or taxes will be added.
  • Vintage & Modern Items (Under 100 Years Old): Any applicable duties and taxes are calculated and collected directly at checkout. The price you see is exactly what you pay. No surprise fees on delivery. 

Service & Estimated Delivery Times:

Shipped Royal Mail or DHL (assigned at our descretion)
Royal Mail: 7–10 business days.
DHL: 3–5 business days (Express service used at our discretion on selected higher-value items).

🌐 International Orders (Outside the UK & USA - DAP / DDU)

  • Duties & Taxes Unpaid:  We do not collect international import fees at checkout for countries outside the UK and US. Your order is shipped Delivered At Place (DAP) meaning any local duties and taxes are your responsibility.
  • Delivery & Payment: If import fees are due, DHL will contact you via phone, text, or email to collect payment on behalf of your local border control authorities before delivery.
  • Gift Policy: Please note that marking an item as a "Gift" on customs forms does not exempt the package from local import charges.

Service & Estimated Delivery Times:

Canada, Australia, New Zealand: 14–21 business days via Royal Mail, or 5–10 business days via DHL.
Japan:  7–21 business days via Royal Mail, or 3–8 business days via DHL.

Returns & Refunds Policy

We want you to love your purchase. If you decide an item isn’t right for you, we are happy to offer a full refund for any reason within our 14-day return window.

How to Start a Return

  • Timeframe: You have 14 days from the date you receive your item to ship it back to us.
  • Step 1: Contact us via email to request our secure returns address.
  • Step 2: Package your item carefully and send us your return tracking number. We strongly recommend using a tracked, insured shipping service.

Return Conditions

Please ensure your return meets all of the following criteria, as we cannot accept returns that do not comply:

  1. Inventory Tag: The inventory tag must remain attached to the item. We will not accept returns if this tag is missing or removed.
  2. Original Condition: The item must be unaltered. We cannot accept returns if a ring has been resized or altered by an outside jeweller.
  3. Packaging: The item must be returned in its original presentation box and packed securely for transit.
  4. Custom Orders: Items that have been resized by our own jeweller prior to shipping are considered custom orders and are strictly non-returnable.

Shipping & Fee Deductions

  • Shipping Costs: Original shipping fees from Vintage Jewel Box and your return shipping costs are non-refundable.
  • Cancellations Before Shipping: If you cancel an order before it ships, your refund will be issued minus the non-refundable transaction fee charged to us by the payment processor.
  • Refused or Unpaid Overseas Deliveries: If an international shipment is returned because it was refused, not accepted, or the customs duties went unpaid, all transaction fees, return shipping costs, and UK import charges will be deducted from your final refund.