Shipping & Returns

 

All our jewellery is beautifully presented and carefully packed to ensure it arrives in perfect condition.  We use Royal Mail and DHL and aim to dispatch orders within 24-48 hours of receipt.

Antique & vintage rings in boxes surrounded by flowers

ORDERS UNDER £100

UK : Free Royal Mail 24hr-48hr tracked & signed for delivery.  
OUTSIDE UK £15.00 per order DHL/Royal Mail Tracked & Signed For.  Delivery 5-10 days.

FREE SHIPPING ORDERS OVER £100*
Orders over £100 are sent Royal Mail or DHL at our discretion.

UNITED KINGDOM
Royal Mail 24-48hr Tracked or Special next business day delivery at our descretion.

OUTSIDE UK
Royal Mail Estimated delivery times are :
United States : 7 - 10 business days.
EU (not Germany) 5 - 7 business days.
Canada, Australia, New Zealand : 14 - 21 business days
Japan : 7 - 21 business days.

DHL estimated delivery times are :
United States : 3 - 5  business days.
EU (not Germany) 3 business days.
Canada, Australia, New Zealand : 5 - 10 business days. 
Japan : 3 - 8 business days.

DHL Express service at our discretion on selected higher value items shipped overseas. 

PLEASE NOTE : Regretfully we do not ship to Germany because of the complexities of the LUCID register.  

CUSTOMS DUTY : TARIFFS : TAXES : ETC

ALL BUYERS outside the UK are responsible for paying any tariffs, customs duties, taxes and fees etc.
Please note that marking the item as 'Gift' does not exempt you from paying any due charges.
If you have any duty or taxes to pay DHL will contact you by call/text or email to take payment on behalf of Border Control authorities.

A helpful online duty calculator is https://www.simplyduty.com/

RETURNS

We are happy to do a refund for any reason if you decide the item isn't right for you.  Contact us via email so we can give you the returns address.  You have 14 days from receipt of the item to send it back.

The following conditions apply.

1 : Please keep the inventory tag attached to the ring or item.  We will not accept a return if the inventory tag is missing.
2 : Item must be in the original condition, we will not accept a return if the ring has been resized or the item altered in any way. 
3 : Item must be returned in the presentation box and carefully packed.
4 : Items which have been re-sized by our jeweller cannot be returned as they are considered to be a custom order.

It is recommended that you use a tracked service and send us the tracking number.  Shipping from the Vintage Jewel Box and return shipping to Vintage Jewel Box is not refundable.

Please note, any order cancelled before being shipped will be refunded minus the transaction fee charged to VJB by the payment provider who processed the order.
If an overseas shipment is returned as : refused to sign for/not accepted by the buyer/duty unpaid,  all transaction fees, return shipping and UK import charges will be deducted from the refund.