FAQ's
How long does my order take to process?
We aim to pack and ship your order within 1/2 business days.
How is my order shipped?
UK orders are shipped by Royal Mail Special Delivery guaranteed next day, tracked and insured. This service is unaffected by industrial strikes or the cyber incident.
Due to issues with Royal Mail International orders will now ship by DHL or FedEx ~ Delivery approx 3-5 business days.
Occasionally there are delays with customs, the shipper, the weather etc which are out of our control.
We are a UK business, so buyers outside the UK please be aware you may be liable for Duty and/or Taxes on your purchase.
Can the ring be resized?
Most rings can be resized! The exception is gemstone/diamond set full eternity rings.
It takes up to two weeks for our jeweller to size the ring. Prices start from £35.00 and depend on the size required.
Please enquire about sizing before making a purchase to get a quote and to be certain it can be done. Contact Us
Please note that sized rings are non returnable.
Most high street jewellery shops do resizing and you can get a perfect fit by going in person. If you prefer this option we are happy to offer advice as to whether a ring may be altered to your size. Resized rings cannot be returned.
Does the ring/jewellery come in a box?
All of our jewellery comes with a new presentation box. Wherever possible we use environmentally friendly, recyclable packaging and pack with care so your item arrives in perfect condition.
Is your jewellery certificated?
In the UK most antique & vintage diamond rings & jewellery do not come with certificates or appraisals. I have 30 years experience selling jewellery and all our items are cleaned, checked and tested by jewellery specialists and gemologists. Some pieces are appraised by a registered independent National Association of Jewellers Appraiser & Valuer and this will be clearly stated on the listing : Certificated Rings
Is your jewellery guaranteed?
Due to the age and nature of antique pieces our jewellery doesn't come with a guarantee, however, we check and test everything carefully and only sell items in good wearable condition that we would be happy to own ourselves.
Do you accept returns?
Yes, we accept returns. Keep the tag on the ring and contact us within 7 days of receiving the item so we can give you the returns address. You have 14 days from receipt to send it back. We do not accept returns for items which have been resized or altered by our jeweller or yours. The return shipping is paid by the buyer and is not refundable.
Please note, any order cancelled before shipping will be refunded minus the transaction fee charged to VJB by payment provider who processed the order.
What is the condition of the item?
All our jewellery has been pre owned so it will show some signs of wear. We are always careful to describe items as accurately and honestly as possible and provide detailed close up images. We never sell anything that has been extensively restored or altered or isn't in good wearable condition. See our Buying Guide
Where do you buy your jewellery?
All our unique jewellery is carefully chosen by hand and is sourced from auctions, antique fairs, private sellers and trade contacts all over the UK.