How long does my order take to process?
We aim to pack and ship your order within 1/2 business days.
How is my order shipped?
UK orders are shipped by Royal Mail Special Delivery guaranteed next day, tracked and insured.
International orders are shipped either by Royal Mail ~ Delivery 7-21 days (dependent on destination) or FedEx Priority ~ Delivery 2-5 business days.
Occasionally there are delays with customs, the shipper, the weather etc which are out of our control.
We are UK business, so buyers outside the UK please be aware you may be liable for Duty and/or Taxes on your purchase.
Can the ring be resized?
We can resize the ring for you. It takes approximately 10-14 days and starts at £30 depending on the size required. Not all rings are able to be sized so please check first before placing an order.
Most high street jewellery shops do resizing and you can get a perfect fit by going in person. If you prefer this option we are happy to offer advice as to whether a ring may be altered to your size. Resized rings cannot be returned.
Does the ring/jewellery come in a box?
All of our jewellery comes with a beautiful new presentation box and the ring boxes also have a matching card box tied with a ribbon. Wherever possible we use environmentally friendly, recyclable packaging and pack with care so your item arrives in perfect condition.
Is your jewellery certificated?
In the UK most antique & vintage diamond rings & jewellery do not come with certificates or appraisals. I have 30 years experience selling jewellery and all our items are cleaned, checked and tested by jewellery specialists and gemologists. Some pieces are appraised by a registered independent National Association of Jewellers Appraiser & Valuer and this will be clearly stated on the listing : Certificated Rings
Is your jewellery guaranteed?
Due to the age and nature of antique pieces our jewellery doesn't come with a guarantee, however, we check and test everything carefully and only sell items in good wearable condition that we would be happy to own ourselves.
Do you accept returns?
Yes, we accept returns. Keep the tag on the ring and contact us within 7 days of receiving the item so we can give you the returns address. You have 14 days from receipt to send it back. We do not accept returns for items which have been resized or altered by our jeweller or yours. The return shipping is paid by the buyer and is not refundable.
What is the condition of the item?
All our jewellery has been pre owned so it will show some signs of wear. We are always careful to describe items as accurately and honestly as possible and provide detailed close up images. We never sell anything that has been extensively restored or altered or isn't in good wearable condition. See our Buying Guide
Where do you buy your jewellery?
All our unique jewellery is carefully chosen by hand and is sourced from auctions, antique fairs, private sellers and trade contacts all over the UK.